Repair

Returning a unit for repair

We provide repair services to restore your power supply to optimal condition. This page outlines our repair process step-by-step. Our authorized distributors are available to assist you or manage the entire process on your behalf. We recommend allowing your distributor to handle the process.

To initiate a repair, please complete the RMA form located at the bottom of this page. Once submitted, you will receive a unique RMA number, which will be used to track the progress of your repair. Our trained technicians will then inspect your unit, provide a cost estimate, and proceed with the repair upon your approval.

Process

1. Complete the RMA form below.
2. Receive a confirmation email with your RMA-number.
3. Ship the unit to Delta Elektronika (address below).
4. We inspect the unit and send you a repair quotation.
5. Upon approval, we proceed with the repair.
6. The repaired unit is shipped back to the address you provided.

Instructions

1. RMA Form:
   Fill out the form below, providing as much detail as possible. You may upload additional documents or photos to clarify the issue. Please use a separate form for each product being returned.
2. Prepare device:
   1. Remove any cords, test leads, or covers before shipping. Any additional hardware may not return.
   2. Store settings externally, unit will get factory reset during repair.

3. Packaging & Shipping:

   1. Use original packaging or a suitable alternative to prevent damage. Delta Elektronika is not liable for damage during transport.
   2. Clearly mark your RMA-number on the package.
   3. Ship to:
      Delta Elektronika B.V.
      Attn. Repair Department
      Vissersdijk 4
      4301 ND Zierikzee
      The Netherlands
4. Approval:
   Monitor your email for the repair estimate. Repair will proceed after approval.

Default settings

Repaired units will be returned with the latest firmware version and default factory settings.

End of Service

When filling in the RMA submission form, a quick check will be done to verify whether your power supply is still serviceable. If not, please do not send it for service.

Terms and Conditions

The following terms and conditions apply when submitting the repair form.

• Insufficient Packaging: Units not properly packaged for transit may be refused.
• Additional Hardware: Any external hardware, such as cables, bus-bars, cabinets, may be discarded.
• Contamination: Units contaminated with conducting substances, inside or out, will not be accepted.
• Health & Safety Risks: Units exposing our team to hazardous materials (e.g., acid or filth) may be refused.
• Misuse: Warranty status is voided in case of improper use.
• Tampering: Units found to be tampered with will result in the warranty being voided or the unit being rejected.
• Service Fee: A service fee will be charged for evaluation and handling if the repair is not approved or if the unit is deemed irreparable.